Privacy Policy

LLM Metrix, Inc. ("we", "us", or "our") operates the LLM Metrix platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read it carefully.

By using the Service, you consent to the data practices described in this policy.

2.1 Information You Provide

• Account data: email address and password when you register.
• Project data: brand names, domains, competitor names, and AI engines you configure.
• Billing data: payment information processed securely via our payment provider; we do not store full card numbers.
• Communications: messages you send us via support channels.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, clicks, and session duration.
• Device data: IP address, browser type, operating system, and referring URLs.
• Cookies: session and preference cookies. See Section 7 for details.

We use the information we collect to:

• Provide, operate, and improve the Service.
• Authenticate users and maintain account security.
• Process payments and send billing-related communications.
• Send product updates, alerts, and weekly digests you opt in to.
• Respond to support requests and inquiries.
• Detect and prevent fraud, abuse, or security incidents.
• Comply with legal obligations.

We do not sell your personal data. We may share it with:

• Service providers: Supabase (database and auth), Stripe (payments), Resend (email), Vercel (hosting), and similar vendors acting on our behalf under data processing agreements.
• Legal authorities: when required by law, court order, or governmental authority.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at privacy@llmmetrix.com. We will fulfill deletion requests within 30 days, subject to legal retention requirements.

We implement industry-standard technical and organizational measures to protect your data, including TLS encryption in transit, encrypted storage at rest, and role-based access controls. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

We use the following types of cookies:

• Strictly necessary: session tokens required for authentication and security (cannot be disabled).
• Preference: store UI settings like sidebar state and date-range filters.
• Analytics: aggregate, anonymized usage metrics to improve the Service.

You can control cookies through your browser settings. Disabling strictly necessary cookies will prevent you from using the Service.

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data, or to object to or restrict its processing. To exercise these rights, contact privacy@llmmetrix.com. We will respond within 30 days.

If you are in the European Economic Area or the United Kingdom, you have rights under GDPR / UK GDPR including the right to lodge a complaint with your supervisory authority.

The Service is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for cross-border transfers in compliance with applicable data protection laws.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new effective date. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

For privacy-related questions or requests, contact us at privacy@llmmetrix.com or by mail at: